• About Us

    The Potala Palace manages numerous eCommerce stores in various niches, performs marketing and management consulting and runs a large retail store in Silver City, New Mexico. We have scoured the world for “hard to find” gifts that are unique, fun and most importantly, affordable. Many of our ite...
  • Can I Cancel My Order?

    Please notify us within 24 hours if you would like to cancel your order. After it has been shipped, we cannot cancel it but you may return it within 30 days in undamaged condition for a full refund. We rely on an automated process to provide you with the fastest service possible. For this reason...
  • Can I Return My Item?

    We offer a 30 day, no questions asked return policy from the receiving date. All items purchased must be returned in the same condition as they were delivered in and with their original packaging. They can not have been assembled and disassembled. We pay return shipping if we are at fault; buye...
  • Can I Track My Order

    You can track your order on the USPS website or by entering your order number and email you ordered from in the chat box or from the tracking link below. {{ integrations.shopify.orders[0].order_status_url }} {{ integrations.shopify.orders[0].fulfillments[0].tracking_url }}
  • Custom Orders

    In some cases, you may need to tell us what name or words you want on an item or perhaps you need to submit a photo. In all cases where you want something extra, just reply to your order confirmation email with what you want on the product and we will confirm it with you and make sure it gets do...
  • Do You Sell Wholesale

    No, we do not sell wholesale, but thank you for your interest.
  • Do You Ship To My Country?

    Yes, we happily ship most items there for $4.99 flat rate shipping or for free if your order is over $20. You can also translate the site and currency into your own language and currency if desired, by clicking the links in the upper right corner of the site.
  • How Do I Exchange An Item For A different Size, Etc?

    For an exchange, please use the return link at the top of the store to begin an exchange or return process.
  • How Long Will It Take To Get My Item / How Long Does Shipping Take ?

    We offer worldwide shipping at dirt-cheap prices and accept credit cards and Paypal. Order processing will take up to 2-7 business days, depending on if the product has to be custom made, etc. Products from our physical store and USA suppliers will take around 1-4 days to arrive. Products from...
  • I Don't Speak English Or My English Isn't Very Good

    Please use the contact form on our site to ask your question and we will try and interpret it. You can also click on the upper right of the page to translate our website into your language and currency
  • I Have A Question About A Product Or Do You Have These Items

    Please use our contact form to email us the exact item you are looking at and the question you have about it.
  • I Made A Mistake On My Order

    If you made a mistake on your shipping address or anything else with your order, you have a grace period of a day or two before your order ships, so please contact us with any corrections. We apologize, but once your order ships, there is nothing more we can do and you must contact your postal c...
  • I Ordered Clothes - Will I Get The Correct Size?

    Please be aware that some of our items come from Asia and sizes may be smaller or may vary. You can find our size charts here. (http://salars.net/size-charts/) If you still are unsure if an item will fit, please drop us a line with the product you are looking at and we will try and get a chart ...
  • I Received An Email Saying It Was Delivered But I Didn't Receive It

    Our delivery email is automatically generated by U.S.P.S. and I think they may have jumped the gun and marked it as delivered when it hit the States; please wait a day or two and you should have it.
  • Is It Safe To Shop With You?

    It’s great that you’re concerned for your online security! Many people today don’t realize how important that is. We use an industry-standard encryption to protect the confidentiality of the information you submit during checkout. When you submit order and payment information to us, we use 128...
  • I Want To Place An Order Or I Am Having Trouble Placing An Order

    Please use the contact form on our website to paste the link to the product you are trying to order, how many you want and any variants like what color you desire and we will pass it along to ordering so they can take are of it
  • My Product Didn't Arrive On Time And I want My Money Back

    We are very sorry it didn't get there on time, but we cannot issue a refund until you have received it and shipped it back to us. We are very sorry about this.
  • My Tracking Number Hasn't Been Updated For Awhile - Is There A Problem?

    Once it is on its way to the States and going through customs, USPS doesn't send any updates. Once it passes through customs it goes pretty fast so you should have it soon. If it has been over a month since it shipped, it is possible that it is lost in the mail and we can investigate further. S...
  • What Happens When I Order?

    Order Confirmation: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our inventory or reach out ...
  • Where Is My Product / I Want To Check The Status Of My Order

    You can track your order on the USPS website or by entering your order number and email you ordered from in the chat box or from the tracking link below. {{ integrations.shopify.orders[0].order_status_url }} {{ integrations.shopify.orders[0].fulfillments[0].tracking_url }} If you still can't lo...
  • Why Hasn't My Item Shipped Yet?

    Most orders are shipped within 1-7 days, but occasionally it may take longer for hard to get items or during busy holiday times. It is also possible that our order confirmation email didn't make it through for some reason. We apologize and will investigate the issue; if you don't receive a shipp...
  • Why Was My Order Cancelled?

    We sincerely apologize, but your order was cancelled and your payment was refunded due to an out of stock item or an invalid credit card number. You can go to the product page and click the button on the lower left and it will notify you when it is back in stock. If it was a credit card glitch,...
  • Will I Get My Item In Time For Christmas?

    Please order by December 1st to receive your items in time for Christmas and note that their may be shipping delays of up to 2 more weeks during the Chinese New Year which occurs in late January of every year.
  • You didn't tell me it would take awhile to get here

    All of our products ship from China and will take from 12-20 days for you to receive it once shipped. (15-30 days for countries outside the USA and Canada) We really try to let you know, but sometimes it is overlooked. We still have people who don't believe us, but we tell you on: The product p...